Job opportunities
Experience Architect
Location
Central London
Salary
£50,000 per annum including performance related bonus.
Description
Fortune Cookie is passionate about the web. We create award-winning interactive projects that deliver great ROI to a wide range of public sector organisations, blue-chip corporate clients and world-famous brands. We help them establish a competitive advantage in an increasingly complex online world.
As an Experience Architect, you will plan the user research and user experience elements of web projects. You will ensure our outputs make optimal use of customer and business insight while meeting our client’s objectives.
You'll take full user experience responsibility for projects working with a group of highly talented and experienced individuals including; designers, accessibility specialists, user interface developers, technologists and account and project managers.
Our training and personal development programme combined with a range of R&D activities will help you continually develop new skills and working practices and you'll be given every opportunity to establish new areas of specialisation within the team.
You'll be encouraged to use your expertise to write and contribute to white papers and best practice articles related to experience architecture.
In summary, you'll be encouraged to plan and deliver website solutions that are the best in their class and use your own ideas and experience to take an active part in developing Fortune Cookie's reputation as one of the most respected interactive design agencies in the world.
Skills required
Strategy and concept planning:
- Working with the sales, project management, design and development teams to develop compelling solutions in response to business strategies, objectives and gathered intelligence;
- Analysing and documenting the rationale, risks and projected ROI benefits for planned work;
- Ensuring the development of solutions continues to meet the agreed business and customer objectives as the concept develops;
- Creating solutions that make use your knowledge of
- accessibility requirements and how to apply them across differing interactive projects
- XML principles and associated technologies, as well as HTML and AJAX
- emerging trends and technologies.
- Confidently presenting strategies and concepts to clients at pitches and during projects.
Business intelligence (research and analysis)
- Capturing and analysing user objectives and business requirements using qualitative and quantitative research techniques, and reviewing website performance against objectives;
- Running telephone and face-to-face interviews, focus groups and workshops for site users and stakeholders;
- Analysing business metrics, website metrics and customer feedback
- Carrying out research in accordance with good scientific method. Analysing results and generating reports. Research techniques you will use include:
- Usability testing (scenario based and with eye-tracking);
- Competitor benchmarking;
- Open and closed card sorting;
- Surveys and questionnaires.
- Developing and maintaining user personas and business intelligence documentation;
- Writing meaningful, useful and vibrant reports and confidently presenting your findings to clients.
Information architecture
- Devising first-rate website architectures and capturing them through site maps, process flows, user journeys, use cases, wireframes, interactive prototypes and metadata design;
- Ensuring labels are clear, appropriate, unambiguous and easy to understand;
- Analysing business processes and mapping them to your interactive projects using process diagrams and flowcharts;
- Auditing existing structures and content;
- Documenting SEO impacts and advising on optimising the architecture for SEO purposes;
- Analysing and documenting IA rationale, projected benefits and risks;
- Capturing the website’s functional requirements in detail using our specification documents;
- Carrying out expert reviews website of Information Architecture;
- Confidently presenting Information Architecture deliverables to clients.
Interaction design
- Generating user journeys for interactions and use cases, in the form of wireframes or prototypes, ensuring all interactions needed to fulfil use cases are clearly signposted;
- Ensuring instructional copy and help text are clear and usable;
- Briefing designers and developers on the intended interaction design, and collaborating with them throughout the project to ensure outputs are optimised to support your vision;
- Reviewing all site deliverables (designs, html templates and final products) to verify the integrity of the interaction design;
- Carrying out expert reviews of website interactions and processes;
- Facilitating usability testing with our specially-constructed usability facilities, that include remote observation and eye-tracking, to analyse and report on website interaction design.
Experience
- Proven track record in creating information architectures for projects with budgets of at least £50,000 (producing sitemaps, process flows and wireframes);
- Proven track record in developing interaction design for projects with budgets of at least £50,000 (producing wireframes or prototypes, and tracking experience coherence throughout the development process);
- Experience interrogating at least one analytics tool to gain insight into user behaviour;
- Experience running stakeholder workshops and defining objectives;
- Experience of running user research (user interviews, usability testing, or card sorting);
- Experience in a client facing role and presenting at a senior level;
- Excellent estimating, proposal writing and pitching experience;
- Web design and/or development experience.
Equal opportunities
Fortune Cookie is an equal opportunity employer and is committed to ensuring that the terms and conditions of employment of the employee and potential employee are equitable and non-discriminatory. This means that job applicants and employees will be treated fairly regardless of their age, sex, marital status, sexual orientation, race, ethnic origin or disability.
Applications:
Applications should be made, quoting reference EA to .